e-GovQual: A multiple-item scale for assessing e-government service quality
نویسندگان
چکیده
Available online 25 September 2011
منابع مشابه
A Multiple-Item Scale for Assessing E-Government Service Quality
A critical element in the evolution of e-governmental services is the development of sites that better serve the citizens’ needs. To deliver superior service quality, we must first understand how citizens perceive and evaluate online citizen service. This involves defining what e-government service quality is, identifying its underlying dimensions, and determining how it can be conceptualized a...
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عنوان ژورنال:
- Government Information Quarterly
دوره 29 شماره
صفحات -
تاریخ انتشار 2012